The Moderator Role of Perceived Organizational Support in the Relationship between Abusive Management and Work Alienation in Hotel Businesses

Abstract

The primary aim of this study is to discern the impact of abusive management on employees' perceived organizational support and work alienation. Data was collected through surveys administered to 350 employees working in 5-star hotels in Bodrum, Turkey. The survey included scales of abusive management, perceived organizational support, and work alienation. Statistical analyses, such as regression analysis, were conducted to examine the relationships between these variables. The study’s results reveal that perceived organizational support has a moderating role in the impact of abusive management on job alienation. Specifically, higher levels of perceived organizational support were found to reduce the impact of abusive management on job alienation. These findings highlight the significance of perceived organizational support in shaping employees' experience of work alienation and mitigating the negative effects of abusive management. The study suggests that organizations, particularly 5-star hotels, should prioritize the implementation of supportive policies and practices to enhance employees' perception of organizational support and reduce work alienation. By doing so, organizations can create a healthier work environment and improve employees' well-being and job satisfaction.