Measures Taken in Private and Foreign Capital Banks During the Covid-19 Pandemic Period

Abstract

As first seen in 2019 in Wuhan province in China in 2020 while the world as it is in Turkey was also affected many sectors of the agenda significantly in determining the cause of pandemics Covidien-19. In this process, organizations have made some changes in their product and service processes for both their customers and employees. The measures taken by banks, which act as important intermediaries in financial markets, are very critical both for the economy and for the health of customers and employees. In this context, Turkey's private and measures taken by foreign-owned banks have been examined. It is seen that among the measures taken by banks during the pandemic process, they predominantly direct their customers to digital channels for their transactions. It is seen that the limits of making transactions from ATMs, contactless payment limits with cards were increased, free money sending transactions made through digital channels, and debt deferral requests for credit products as an economic support package were
responded. It is stated that banks impose restrictions on branch working hours, headquarters and branch employees are employed alternately and, whenever possible, with remote access models, and they conduct activities such as training and meetings via remote video conferencing. Banks grant administrative leave to chronically ill pregnant personnel in this process. It is also stated
that banks provide products such as mask and gloves that their employees need.